Getting a new research compliance software system can definitely pose challenges. But many tend to overlook the problems that can arise post-implementation, especially in the training phase.
Despite the fact these systems are an essential part of a needed digital transformation for IRB, researchers, and IACUC committees, the training can be a sticking point for users.
Many become frustrated early in the training process. Not only does this keep users from really engaging with the system and learning about its benefits, but it hampers long-term growth and efficiency.
So when considering research compliance software for clerical work, one of the early points of evaluation must be the training process. Do not be afraid to ask questions, learn about projected timelines and kickoffs for the software, and what users can expect pre, during and post implementation in terms of support.
In fact, here are some tips to help bolster credibility throughout the process. You’ll also discover ways to make the training process as smooth as possible.
1) Keep lines of communication open
One of the biggest parts of successful training is communication – both on the user and product end.
Work to ensure users are able to communicate effectively with you as a manager and the software training team for questions, concerns, and tips. Encourage staff to ask as many questions throughout the process for clarity.
Furthermore, let users know how the overall implementation progress is going. Set the expectations of the type of training and the time commitment. Often, users are frustrated with how long it’s taking because they can never quite tell when the training itself will end.
However, providing an outline can be a good way to keep the momentum going while maintaining personal credibility.
2) Continually remind users of the advantages of compliance software
Another pain point during the training process is the inevitable question, “but how will this benefit me?”
Throughout the training, share how the features of an research compliance software system benefits users. Whether it’s simply automating routine clerical processes or speeding up current processes, highlighting these advantages will keep users engaged while providing ways on how it will increase their productivity.
Ultimately, the goal is to use the short-term training process to solidify the long-term benefits of the research compliance software.
So work with the software implementation team in this regards. Focus on packaging it in the best way possible to provide maximum value to users during the training process.
Also, knowing these benefits will boost confidence in using the system in a far more robust manner.
3) Don’t be afraid to improvise, and have a post-training plan in mind
Training processes can often be too rigid and structured from the beginning. This is usually a major contributor to why they’re not as successful.
Work with the larger team to construct a plan that is targeted, focused and does not overwhelm users. Ask yourself: how can you tailor the training process to work with your unique staff issues?
One way to boost engagement while training is to construct scenarios wherein the software system provides the necessary solution.
For example, if there are processes in place that are currently paper-dependent and inefficient, use those processes as an early example in training.
Essentially, the training needs to be designed in a way where you’ve repetitiously demonstrated the value of the system. You may need to improvise on the spot, such as using common issues that arise throughout the day as real-life examples of how beneficial that system can be.
Another component of the training process must address post-training as well. No matter where they fall on the spectrum of tech savviness, users are likely to forget what they have learned in training over time.
Avoid this by ensuring that there are plenty of materials available post-training that users can access. Additionally, communicate what options they have for support once the official training process is over.
Make Your Research Compliance Software Training Worthwhile
The benefits of a new research compliance software system for researchers, IRB and IACUC committees are huge when you consider the increased productivity and the ability to perform their functions more efficiently.
So make the training worthwhile by implementing the tips provided. Consequently, users will know exactly how to effectively utilize this software to yield these favorable results.